Cancellation and refunds.

In short

• You can cancel at any time. There is no commitment and no exit fee.
• The cancellation takes effect at the end of the paid period, and the site moves to the Free plan. Your content is kept.
• As a rule there is no refund for a paid period.
• If you are a consumer, you have rights under the Consumer Protection Law, and they override the rule. They are set out here.
• The simplest way to cancel: the cancellation form in your account.

Our rule

A subscription renews automatically until you cancel. When you cancel a monthly or annual subscription, it keeps working until the end of the paid period. At the end of the period the site moves to the Free plan, your content is kept, and the custom domain is disconnected.

Downgrading to a lower plan and switching from annual to monthly also take effect at the end of the paid period. As a rule there is no refund for a paid period.

Upgrading and switching from monthly to annual take effect immediately. On an upgrade we charge only the prorated difference, and the renewal date does not change.

Your rights under the law

A subscription bought on the site is a distance transaction, and it is an ongoing service. In such a transaction a consumer has rights under the Consumer Protection Law, 1981. We honour them even where they conflict with the rule above.

Cancelling within 14 days

• You can cancel within 14 days of the purchase, or of the day you received the transaction details document, whichever is later.
• You can cancel even if you have already started using the service.
• You pay only for the prorated part you used, and we refund the rest.
• We do not charge a cancellation fee.
• We will refund the money within 14 days of receiving the cancellation notice, to the same credit card.

Senior citizens, people with disabilities and new immigrants

If you are a senior citizen, a person with a disability or a new immigrant (up to 5 years from receiving the certificate), and during the transaction you had a conversation with one of our representatives, including by chat, you can cancel within 4 months. We may ask for a suitable certificate.

After the 14 days

After the 14 days the rule above applies: the cancellation takes effect at the end of the paid period.

How to cancel

You can cancel in any of these ways:

In your notice, include your full name, ID or company number, and the account email.

What happens after you cancel

• We will email you a confirmation, with the date until which your plan keeps running.
• If you are owed a refund, it will be made to the same card, through Cardcom, and we will send you a credit note.
• At the end of the paid period the site stays online on the Free plan, and your content is kept. The custom domain is disconnected, and connects again if you buy a plan again. Cancelling deletes nothing.
• Closing the account is a separate step: write to us at support@uxellent.com. Closing deletes the account and its content right away, and copies in backups are deleted 30 days later.

Cancellation form

Questions and complaints

Write to us at support@uxellent.com. If we didn't find a solution, you can contact the Consumer Protection and Fair Trade Authority.

Bogo Media Ltd., company no. 515960508, 9 Adar St., Modi'in-Maccabim-Re'ut 7176346, Israel, support@uxellent.com.